Toby Evans

Review of AUBURN CHEVROLET

Both Tom and Tony were exceptional throughout this...

Both Tom and Tony were exceptional throughout this service. Tony took a test drive with me and noticed the complaint and got back to me the same day with a GM TSB and had to order a part. Tom kept me informed during the ordering and arranged a loaner while it was being worked on. Even though it took several days longer then initially stated Tom kept me informed each day of progress. During a visit to check up on the service I was given an opportunity to talk to Tony while he was working on my truck and see how the service was actually progressing.

This interaction is vastly different the my previous interactions with the service department at this dealership and definitely in the right direction. There will always be circumstances out of your control but it is how you handle those circumstances and how you take care of the client that makes the difference between having a customer or making a client.

This experience now aligns with what Todd provides on the sales floor and I will definitely be seeking Todd out when I decide to upgrade to the ZR2.