Called to ask about suitability for a soya allergy...

Called to ask about suitability for a soya allergy, was assured at least half the menu was doable without soya and they'd email me a list of what's good. The email never came. I called again, promised the same thing, didn't deliver. Me and my partner decide we'll wing it and book a table anyway. I called to reserve and she took my name and number because "the manager will be back in half an hour". Why does the manager need to be present to take a booking?
I called back in 30 minutes because they didn't. The manager would apparently be another 20 minutes. Very busy woman, clearly. While I had their attention, I mentioned that I hadn't received the email detailing soya free dining. She apologised and assured she'd get it to my inbox right away, and ended the call without taking my email address. She lied to me.

They failed hard at service, from over 100 miles away, and I won't be trying it.
Allergy sufferers, consider yourself warned. They're full of **it.