We scheduled an Airbnb home in Charleston SC in Ja...

We scheduled an Airbnb home in Charleston SC in January for May-June for family get-together. One WEEK before reservation, we were notified our reservation was cancelled by the host because host took property off Airbnb. We asked for full refund (we paid half in January and half in May). Half has been refunded. We have contacted host about remaining half, but there is no way to contact Airbnb Customer Service. Their Resolution Center online says we cannot request money from them because we are not due any money. They do not allow us to write review on Airbnb because we have not stayed on the reserved property. Very poor communication!! Lousy customer service.