Guillermo Eichentopf

Review of Bumrungrad International

Medical level and customer attention during the di...

Medical level and customer attention during the diagnosis and communication with the customer are remarkable, but has a big opportunity on improvement on two big areas:
1. Insurance department has very poor communication about wht the insurance will cover anf how much it will represent an out of your pocket, usually we just realize what the insurance will not cover, at the moment of the payment, more soecifically in my case that i based my criteria to buy my insurance policy to cover all.my exoenses in jospital (not cheap option), believe me, it is a very disappointing surprice at the moment of payment, I would really appreciate the insurance department at hospital, be a lot more informative about any insurance limitation or different deal with this specific hospital, my recommendation to the guests, do not accept any additional charge unless it was explained to you by the insurance department, and you agree with it, do not sign blanck checks.
2. I've been interviewed by more than 5 nurses and two respectful doctors, all of them made a note that I was a diabetic person, and as soon as i checking in hospital, for surgery, my surprise , the dinner was PASTA!!!, I think there is a big gap between all the information on the system and the nutricionist. It must be improved.