Cameron Cook

Review of Pan Pacific Vancouver

Staff were very friendly, and the location is idea...

Staff were very friendly, and the location is ideal for travelling to anywhere in Vancouver or the surrounding area. The rooms have great views no matter which way you are facing, and are large enough to accommodate all luggage etc.
However, the reason for the low review, was that during my stay there were way too many times there was an issue. I was there for 2 nights, my findings were as follows. The hot tub had had clumps of hair floating around in it, the sauna temperature controller did not work (it wouldn't let you go past a quarter of max heat, and it turned infinitely backwards), 2 elevators were out of action (understandably, elevators aren't easy fixes) however, there should have been some direction, as myself and 3 other families tried using the stairs, yet they ended on the 8th floor. Every elevator was full by the time it reached us. So we were forced to use the service elevator to even get down from our room. Having guests wandering through the employee areas just to get down from their room I would deem unacceptable.

All of this aside, if rectified, the hotel is an amazing place to stay, and you will be hard pressed to find something better. However there are some glaring issues that I had during my stay, that meant it wasn't quite what I would expect from such a prestigious location.