We checked in at 12:30pm expecting our room not to...

We checked in at 12:30pm expecting our room not to be ready,and we were happy to wait. We were told that our room would be ready at 2:00pm, but it's 3:30pm and we're still waiting. We're waiting in the foyer, no one has approached us or updated us, not even a drink voucher, or an explanation. Disappointing.
We could have made other plans in the time we've waited.
The porter was very polite, awesome considering.