The service was not at the level of the price we p...

The service was not at the level of the price we paid (compared to all the other places we have stayed in Crete):
The reception of the manager was very cold and expeditious, he clearly wanted to get rid of us.
The service normally included a swimming pool: it was empty and no compensation offered, the receptionist even answered us quite curtly (we would have appreciated at least an entry to the spa to compensate).
We had asked for breakfast boxes because we were leaving early the next day, we had to go and claim them twice at the reception to finally get 2 poor sandwiches with sandwich bread, an apple and a plum, all for 2.
No receipt, we still do not know how much we were charged it will be the surprise.
It's a shame, this establishment really does not honor the sense of hospitality of the Cretans.