So we checked in Saturday night and the staff memb...

So we checked in Saturday night and the staff member, some rude RUDE lady called Maddy was so rude that she even had the guts to say in the most unprofessional manner see it s solved it s not the end of the world because a driver license wasn t considered valid ID despite other staff here accepted without question

Not only that when our room was missing amenities, this Maddy was laughing at us in a very mean manner because we wanted new amentities.

Oh and your staff have a really bad habit of using the excuses of it s a hotel policy . I mean what kind of hotel doesn t change let alone re arrange the bed on a Sunday because it s a hotel policy .
Firstly, we even left a note requesting the blanket was to be changed, then the person they sent up to fix this mistake said that the room booking did not include full house keeping. Then that same lady (saying her name just infuriates me) said they only do basic house keeping on Sunday and don t make up the beds.

Seriously even a lower cost 3-star hotel would EVEN arrange the bed. Ours looked the same way we left it, I mean, I have half a mind to request a full print out of the hotels house keeping policies because I m pretty sure there s so such as a different style of house keeping on Sunday s only.

Then the staff kept saying we didn t request the service and kept blaming it on us. But seriously does a hotel like Fraser need a request to clean the room?

Anyway if I could give this a zero I would. Your staff really all need to be on the same page and not give excuses. You re suppose to offering customer service not stupid excuses. We weren t asking for much but your staff clearly throught otherwise......
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