Melodi Mi

Review of Raffles City Hotels (Swissotel...

Hotel room is nice and good location. However, we...

Hotel room is nice and good location. However, we will not happy with a few issues. We are Singaporean and got a room booking on 15 Nov under room 2507 for my girl 21st birthday. Upon check in, I thought there will be a welcome birthday note for the birthday girl but no. When call the operator just to check our few items if it in the hotel fridge, I assume that the operator heard it wrongly and they bring the items up to the room instead. A few times the same staff bring our items to our room, his face show black with no smile. When asking for carpark complimentary coupon, they said not provided. I have checked with my friends, they all said hotel should have provide Carpark complimentary coupon for guests but why your hotel not provided and it is a 5 stars hotel. Room Air con was not strong enough. Really feel disappointed on all this and wondering if the hotel only serves tourist well then local guest.