Jessica Falls

Review of Alaska Sales and Service

Update: I finally received reimbursement for my ex...

Update: I finally received reimbursement for my expenses. Thankful that they kept their word.

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My car had an appt at A.S.S. on April 17 to have the timing chain replaced as well as some basic maintenance done. I dropped my vehicle off on time and was told my car should be ready by the end of the week. I rented a car for that week. I'm a single mom with 3 children and have to have transportation for appts, etc.

I had to call A.S.S. on Friday (April 20) because no one called me and the rental was due back. I was assured my car would be ready Monday (April 23) so I kept the rental over the weekend in anticipation that my car would be finished on Monday. I returned the rental and I had the rental place give me a ride to A.S.S.

When I got to A.S.S., I was not happy to find out that my car hadn't been touched the entire time it had been there... which was 7 days at this point. I tried to be understanding. They offered me a shuttle home because I didn't have any more money for a rental.

On Thursday (April 26), A.S.S. called me and told me they'd have to order some additional parts to complete the repair. I was willing to pay the extra to have the part sent overnight. I understood that the part wouldn't arrive until Monday (April 30).

On Wednesday (May 2), I called to check on my car again since I had no updates from A.S.S. The woman I spoke with informed me that the person working on my vehicle had gone home early (it was barely after 12 pm when I called). At this point, my car had been there for 15 days. I had rent to pay, we were running out of food because I couldn't go grocery shopping, I had to reschedule 2 doctor appts, and my son had a surgical procedure scheduled for Friday (May 4) that I had no way to get him to. I called a mgr at A.S.S. and left him a message stating this. A.S.S. called me back assuring me that my car would be finished on Friday (May 4) no matter what. They also offered to pay for a rental starting on Thursday so I could take my son to his appt on Friday and get my rent paid.

Day 18: I was at the doctor with my son when A.S.S. called to tell me my car was finished. After we were done there, I drove my son directly home so he could rest and went to drop off the rental. The rental place told me I'd had the vehicle longer than A.S.S. authorized. They gave me a ride to A.S.S. and I asked a female service adviser about this. She rolled her eyes and told me don't worry about it and that it'll be taken care of. My service adviser was annoyed with me as well. I brought it up to him and he also told me not to worry about it and that it'd be taken care of.

Unaccompanied, I paid the $4090 repair bill and went out to find my car. Normally, the service advisers walk you to the cashier but not this time.

When I went to get my car from the parking lot, it was filthy. It was absolutely covered in bird poop and dirt. I have never been to a car dealer where they give you car back dirtier than it was when you dropped it off.

As of today, May 14, the charges for the rental are still posted on my bank account. I called A.S.S. on Friday (May 11) and left a message with "my" service adviser about these charges that I was assured would be taken care of. At this point, A.S.S. has not called me back and I'm left paying out of pocket for something they offered to pay for since my car had been there so long.

I was never rude to any employee at A.S.S. I tried to be understanding and polite and I ended up without a car for nearly 3 weeks. I imagine it would've been longer if I hadn't called a manager.

My car was returned to me absolutely filthy, I'm stuck paying for a rental that was their idea in the first place and that they offered to pay for, I was charged twice for the oil and coolant ($61.54).

If I could give them zero stars I would.