Ricardo

Review of Sofitel Miami

This has got to be some of the worst hotel experie...

This has got to be some of the worst hotel experiences I have ever had at a hotel. The lobby seems nice and modern and the corner rooms seems nice when you walk in (I've stayed in two). Then you start tonsettle in and begin to realize the room is dirty with dried up bits of rice and other food items. Ask for a different room, "nope, not available". Then you turn on the a/c because the room is so warm. A few hrs later you realize it's freezing and so you try to adjust the thermostat only to find out that it doesn't work properly. Ahhhh no worries, I'll just use the comforter. Nope!!! There are no comforters available. WHAT?!?!?!
The shower faucet completely came off and so... No shower!!!
You cannot contact a manager because, they just never happen to be in. But you are welcome to take a business card from the desk.
The front desk lady (two weeks in a row) is as pleasant and as sweet as she can be, while letting you know that there is nothing they can do.
Avoid this place.... Trust me, not worth the experience.