TERRIBLE! TERRIBLE! TERRIBLE! place to stay and ho...

TERRIBLE! TERRIBLE! TERRIBLE! place to stay and host a wedding. I got married here last October and let me share my HORRIFYING experience.

Front Desk:
Checking in and checking out was nice and simple. I would give that 4 stars, the young lady was very sweet and helpful.
BUT don't let that fool you because once you get to the rooms, you are in for a surprise.
Upon checking in, we go to our room which by the way is not connected to the reception desk, so don't bother parking your car...the elevators were out of order. So, we had to lug 8 - 50 pound suitcases up the stairs since no one was around to help, a good workout but for sure tiring. The elevator was out of order the rest of the day, and the half of the following day.

Rooms:
1. We had the chairman suite which SMELLED HORRIBLE, HAD A HUGE COCKROACH in the bathroom. I have a phobia of roaches so that didn't go down well for me. The suite was not pretty, didn't feel luxury in fact it was way below average. I can't imagine having that as a "wedding night" suite.
2. My parents the other suite, and guess what? that ALSO HAD A COCKROACH in it!!! It smelled like sewer, so bad that we wanted to change the room. There was no hot water, the toilet didn't work/flush.
3. The other rooms we had luckily didn't have roaches, but the rooms are extremely small - I felt that you don't get the bang for your buck at almost $200 a night.
4. We had a 50 room block for two nights, and I am yet to ask how our other guest's experience was. I am almost afraid to ask.

Pool/Restaurant:
Didn t have to time to experience the pool/bar/restaurant so no comments on that.

Reception hall/experience:
1. Below average, not the cleanest - the online pictures are deceiving. It looks nothing like that.

Customer Service (Apart from front desk):
My make-up artist came to get me ready for the wedding at 5am. We just couldn't figure out from where to turn the lights on in the chairman suite. So we call the front desk, who transferred us to maintenance. The RUDEST and the MOST INCONSIDERATE person picked up and told us, I quote "I don't have time right now, I will be there in half an hour". I mean...WHAT? Did we just hear that? So, let me get this straight we just delay the wedding by half hour because the man doesn't have "time" to show us where to turn on the damn lights OR just tell us on the damn phone where to look for the switches. Knowing we are there for the wedding, this was his response. UNBELIEVABLE! We eventually figured it out, and he came strolling AFTER 1 HOUR!

This place was a COMPLETE WASTE of money. I wouldn't stay here for FREE even if I had the option. STAY AWAY, SAVE YOUR MONEY and SAVE YOURSELF from the frustration, the cockroaches, the sewer smelling room.