cherylpb2

Review of The Human Solution

I am beyond happy--I am thrilled!--with the qualit...

I am beyond happy--I am thrilled!--with the quality of the Uplift desk, keyboard tray, PC tower holder, and monitor arms that I received last week. It all exceeds my expectations because it's so rare anymore to find something so well made. Printed assembly instructions came with everything, there were nicely done on-line videos, and I received an email just before my things arrived, with links to files to help me put things together.

I had to call Uplift Desk 5 times to talk to sales and customer service. Every person I spoke to was very patient with me, was able to explain things to me in a clear manner, addressed my needs and requests, was extremely knowledgeable about the products, and made gentle suggestions (without being sales-pushy) about what I might want to buy or do. They were fabulous!

Mitch helped me on my last call, when one part of the monitor arm didn't seat completely. He gave me a suggestion for how to get it to completely fit together, and it worked--no sending a part back or waiting for another one to arrive!

It's very clear to me that this company wants me to be extremely satisfied with every aspect of buying and owning their products, and I feel they have gone over the top. Their 7-year warranty gives an indication of this strong commitment to quality and customer satisfaction. I highly, highly recommend their desk, products, and company.