Thomas H

Review of Brandy's Hallmark

We made a special trip to Brandy s Hallmark store ...

We made a special trip to Brandy s Hallmark store because our coupon expired that day. The coupon stated buy one card and get another free up to a $3.99 value. We specifically picked two cards that were $3.99 planning to get one no charge. We bought numerous additional cards, some priced at $0.99, and spent over $24.00 total. After leaving, we looked at the receipt and noticed we only received $0.99 credit (the least expensive card). We returned to ask why, the young clerks said that s the way we always do it . The clerks called & texted their manager/store owner to get clarification on store policy, but received no response. Had we been informed at checkout about always picking the cheapest card for the coupon, we would have obviously split our order and checked out separately to take advantage of the full coupon value. (Understandably if we only bought two cards, then the lowest cost card would make sense.) We ve bought lots of cards at this store, so are consistent good customers. Unfortunately this type of policy makes us hesitant to shop here again.