I recently went to the Bridal Event to receive alt...

I recently went to the Bridal Event to receive alterations as we bought our bridesmaids dresses there and realized I had a few things to say after the experience and why not share! The most positive point I'd like to mention is the employees that work in their alterations department. These women were soooo friendly, helpful and reassuring. The dress I ordered was too small and was no one's fault, but my own as I didn't lose the intended weight that I normally do in the summer months. After a week of panicking I went in to the store to get alterations and they assured me that this happens all of the time for a variety of reasons whether it be weight loss, medical, pregnancy, etc. They were able to match the color almost exactly and make it look as though my dress was no different than anyone elses. They did a wonderful job!!! I had a great experience and the cost was reasonable. In the past for other weddings I've gotten alterations done at Stitches in Little Chute and while I like this business it can be quite pricey. For all of the work at Bridal Event they only charged me $68. Thank you ladies!

With all of that said, I do feel that the sales floor could do a much better job of being professional and welcoming. Honestly, with me being in and out of the store on multiple occasions recently and over the years, when you walk in the staff act like they are annoyed that you as a customer are even there. The staff should be welcoming, smiling and helpful as it makes the entire experience so much better for everyone involved. It's unfortunate because as I began speaking with others about Bridal Event the same issue was pointed out about their customer service on the sales floor. Word of mouth is everything and I hope changes are able to be made to make customers want to purchase from this store.