Jovils Cerepi

Review of Verizon Wireless - Philadelphi...

Had to go today and pay my bill. Was charged 142$ ...

Had to go today and pay my bill. Was charged 142$ for one line and some extra fees in that price were unjustified by the manager. Asked why my phone speaker is not working and I was told that I need to update by the same guy. His name is Adam/Adan. 2 mins later Adam said that has nothing to do with the phone update. Asked if I can change my phone plan for one line and was told that one line is 90$ with no other fees but my current unlimited line is 80$ with no fees included. Asked Adam how come a limited plan for one line is more than an unlimited line. He said that they put whatever price they want. Asked him twice if he thought if that was fair or not and Adam in a really mean way said Yes. Probably he was lying because was 7:40 and there was 20 mins to close and he didn't want to take the time to change my plan. Very very rude, helpless and not qualified manager. I've been to this store many other times and everything has been working good with other workers and the one star that's the lowest I can give doesn't go for the other workers who deserve 5 stars but unfortunately Adam the manager who is supposed to be the leader has no customer service skills. Never wrote a review before but this time I couldn't let this go.