Ferney Lopez Review of Autobahn USA
Brian the salesmen was great, but the rest of the ...
Brian the salesmen was great, but the rest of the experience not so much. We purchased a used Volvo C70 which was in great condition. The following day the air pressure light went on and I filled the low tire. The light went on again so we called to make an appointment to have it serviced. We brought it in and they took care of the problem. The issue was a leaky stem which they should have replaced when they installed new tires on the car. The following day the light came on again, but this time it was another tire. We called to make appointment. I didn't have the patience to drive 1 hour there and spend a total of 4 hours to resolve this issue so i brought it to the nearest National Tire & Battery (NTB). The tire was fixed (another faulty stem).
My opinion is that they tried to cut corners and fix the least possible on this vehicle before putting it up for sale. I'm hoping nothing else starts failing us. I was definitely planning to refer friends and family to Brian the salesperson since he was so pleasant to work with but after this ordeal it's not worth it given that it was something so basic for them to take care of before selling the car. The other thing that was a turnoff was that they weren't willing to go the extra mile to touch up a couple of chips on the vehicle when we were negotiation. This is what separates good car dealers from great ones.
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