Ordered a phone and cancelled on the same day as m...

Ordered a phone and cancelled on the same day as my son's broken phone could be repaired.

They confirmed cancellation and still took payment, this was 21st April. Advised me it would take 14 days for a refund.

Chased and was told still in window of 14 days, chased again and this time no response. It's now 3 weeks later and no refund.

Really unacceptable behaviour. If you can take money, you can transfer it back. I wouldn't bother again. ..