Ruth Villalonga Review of Toyota of Lewisville -- RML Au...
Updated review as of 1/4/19: This place is where t...
Updated review as of 1/4/19: This place is where the CAR SALESMAN stereotype was born!
We came in wanting to purchase the car we leased 3 yrs ago. We wanted a different deal than what they were offering and were ready to walk away hoping to try at a later time or finance through a bank or credit union. Before we left we were abruptly interrupted by the so called Finance Manager Brandon (I think that s the spelling) who came in very rudely, sat on our chairs, did not introduce himself nor asked us to sit, and started to talk to us in a condescending and extremely disrespectful way. He kept interrupting us, implying we didn t know any math, and treating us with total disregard for basic human decency. His behavior was borderline racist since he pretty much addressed my father and myself (both Hispanic) in this aggressive, coercive tone while disregarding my husband (who is white) and who was actually answering his questions. We were appalled with his unprofessional style. He either needs some serious training or simply to be dismissed. It was clear this is his MO which apparently is widely known and accepted as a general practice at this dealership!
We immediately left and expressed our disappointment to Mr Allen the sales rep who kindly helped us at the beginning and Mr Jeff who came afterwards to try to fix the situation. However, it was too late. We will never do business with this dealership again. And, we highly recommend everyone to find another option for them. Do not do business here! They lack integrity and don t treat people right!
FYI Mr Brandon, the three year lease payments of your customers feed you and your family. Thus, you should show some appreciation and treat people with respect. That s how you grow a business.
Great experience here with Kass! He went above and beyond to find us exactly the deal we wanted for my father's 2016 Corolla. Kass did a great job! He was attentive, personable and super reasonable to deal with. We really had a great experience dealing with him and highly recommend him.
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