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Franz Mustermann

3 years ago

They kept me waiting until 3 p.m. sharp even thoug...

They kept me waiting until 3 p.m. sharp even though the room was ready. At 2 p.m. I even spoke to room service who confirmed that my room number had been taken care of. Still, they didn't want to let us into the room. I've never seen anything like this in any of my travels.
I was seen rude at the front desk when I reported it. We didn't get a welcome drink either.
But it is very important to block $ 200 on the credit card. At the other hotels it just had to be deposited.
The rooms are small and old.
Granted, the view is very nice and the location is good.
I think that the location no longer makes it necessary to have good service.
Too bad.

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