I was surprised that there was no one to guide me ...

I was surprised that there was no one to guide me to my room. After my request to the receptionist, I was sent by a faceless employee who seemed to be annoyed by the service. She gave me some instructions to get out of my room without assistance. Of them to find out where this room is not suitable for a 5 star hotel
Also in the breakfast restaurant the tables were dirty from birds and the staff service was not good enough for a 5 star hotel