One of the older hotels on the island, but well-ma...

One of the older hotels on the island, but well-maintained. Facilities, restaurant quality are are all above average, what truly shined however was the service of a number of staff members. In particular : Timon @ Cliff restaurant who was patient and made every attempt to accommodate our request (lighting, changing our table, explaining the menu items), Glenn @ Kwee Zeen who was friendly, professional and made great recommendations, the lady manager @Cliff (sorry didn't get your name) who was very attentive and professional. The staff at check-in and check-out however, although competent, could make a difference by giving their guests a smile ;-)

Oh, and one point of note regarding the booking - we booked the full-board package that was advertised on the Singapore site but somehow could not be booked online, only by phone(not stated on the website), which was confusing. Please state clearly that these offers can only booked by phone if that is the case.