Cindy Galicia

Review of Hilton La Jolla Torrey Pines

I have stayed twice in this place and even though ...

I have stayed twice in this place and even though it was a nice place to stay at I will not be coming back again due to the fact that they lied to me about a watch a left behind. I noticed I left a watch the next morning we checked out and I called the hotel because the location of the watch suggested it was still in the hotel. when I called I spoke to a woman and she got my info name, phone number the hotel room number and description of the watch, mind you I gave color and everything..the lady said she would call me back. when she called me back she stated that they had the watch and someone from the lost and found department would contact me. the next day a man called me from the lost and found and said that they had the watch but someone from the shipping department will be calling me to get my card info and address to ship my item back to me...they never did!! so when I decide to call the hotel back and got transferred to lost and found they stated that they didn't have a watch of such description but they will do further invrstigation..ARE YOU KIDDING ME !!!!! HE COULDN'T FIND ANY INFORMATION THAT MATCHED MY NAME, ITEM HOTEL ROOM NOTHING! they are liars and someone from the staff stayed with the watch. this man from the lost and found told me that no one from the hotel staff new anything about a lost watch and there were no notes left behind about someone calling in for a watch..how can they lie like that if the GPS says otherwise..so because if this I won't stay there again. plus I'm not the only one who experienced this before..take a look at the other reviews!!!