Shelia Buchanan

Review of Safe Haven Security

The service call and installation was fine. The t...

The service call and installation was fine. The technician was timely, friendly and knowledgeable. However, there came the moment when he had to "upsell" the products that we had already agreed upon. Another technician arrived and my husband and I initially thought that the colleague was there to assist with installation but it turned out to be his manager whose purpose was to help close the deal. The initial suggested additional security products came to over $4,000. Then his manager reduced it to an additional $1,000. And the tactic was to "scare" you into purchasing additional products to ensure full security. For example, the smoke detectors that we already had weren't good enough. While we did accept one additional item we felt was necessary, we maintained the original order.