John Lutes Review of Clair and Dee's Tire Factory
Horrible. I went in asking for a two wheel alignme...
Horrible. I went in asking for a two wheel alignment. They agreed and gave me a quote for a two wheel alignment. They decided to give me a four wheel alignment without telling me when I specifically told them that I didn't want a four wheel alignment. They then forced me to pay for what I did not ask for, and then told me that I could bring the car in after I replaced my rear suspension and they'd do a free alignment. When I came back in, they proceeded to argue with me for 20 mins about the deal they made and said they would have to charge me an additional $50 for another alignment, bringing my total to $130 instead of the $50 that I was originally quoted. After arguing with me for 20 minutes, they finally decided to go and ask the person who dealt with me the first time, who then confirmed what I originally stated. I eventually got what I asked for, but not until after the headache I suffered because of their poor customer service. I will never EVER go back.
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