matthew

Review of Fairmont Scottsdale Princess

ABSOLUTELY terrible

ABSOLUTELY terrible
Paid 400$ for an upgraded castia room for ONE night staycation
Upon arriving
No help unloading
2 Giant cockroaches in hotel room
Dirty crib and glass sitting outside castia form previous guest (still was there next day when we checked out , even though we called )
Giant spider in bed
Toilet did not work
All of this for 400$ for one night and not to mention couldn t get dinner at the one restaurant they had open until 9pm and wasn t advised reservations would be needed was told we aren t actually that busy
Oh and i forgot
Called my room at 7am to ask why my card for a 28$ bill to room charge was declining but failed to address why I my listed concerns when I called
Never will go back