Technical support people have no idea what they re...

Technical support people have no idea what they re talking about. All they know is reboot the panel and unplug it and plug it back in . They don t stand behind their equipment. When something randomly stops working, you re expected to pay the fee to have someone come fix it.

Edit: Had to pay for a technician to come out and just to update my panel because it wasn t connecting to WiFi. Apparently an update went out in my city, but my panel didn t pick it up for some reason.