I have been in this emergency hospital many times ...

I have been in this emergency hospital many times and every was so great. Past 2 times but especially today on 2/3/18 I see a lot of new faces in the front desk and they have no clue what they are doing. My husband has a twisted knee and a lot of pain. They kept telling me give 2 min and will call you. We waited for 2 hours without any doctor seeing him and when I checked with the front desk they said he is good to go, he is discharged. I m like what. These people have no clue what they are doing it s been approximately 5 and half hours waiting before calling us in this is super terrible and very disappointed