The Teacher's Nook

Review of Austin Vet Care at Central Par...

I had a horrible experience at this place. I would...

I had a horrible experience at this place. I would not recommend this place at all! I went in on an emergency visit. Was left to sit in the waiting area for over an hour with a very sick dog. I got the impression that animals that are transferred from another vet or pets that will bring in the most amount of money are taking back first. (not based on urgency as I was told). I observed this first hand, lets not forget.
After thinking a hour was a long wait, a vet tech took us to get weight and temp then placed us in a exam room. After a hour wait, I asked if they had forgot I was back there. They basically told me, oh other things came up. It might be a while before we can get to you.
Another hour goes by, I ask again what is the hold up. I was told that they just had shift change and everyone is getting caught up on the events. Only one doctor on staff and it could be a little while longer.
At 3 hrs and 30 min later, still no one has done anything but take weight and dog temp. I explained this is ridiculous. I have a very sick dog and we would both be more comfortable at home. Just trying to figure out something to get the dog home and on some medications. I was told, well your dog isnt in any critical conditions and if something were to come up with your dog, its in the best place to get care since you are right here and not back at your house. I was told that it could be another hour to two but that doesnt mean the doctor wont come in before that. I was then told that I was more than welcome to call around to other emergency vets to inquire what their wait times are. Then the tech left the exam room.
1 hour later, I was done. 4 hrs and 30 min and NEVER seen anyone! When I arrived at 5:30pm. There were only 2 dogs in the entire place. So as the evening went on, this place took in pets they selected to treat and pushed what I consider less money makers to the end of the line. So at 10:30 p.m. I got my very sick dog, opened the exam room door, walked all the way through this clinic to the front, through the waiting area and out the door and NO ONE EVER EVEN NOTICED WE LEFT! Will never go back. Wish I had read reviews before going. Would suggest to find another Vet and never to use them. Even after we left, if they had actually cared about my dog, you would think they would have called and followed up , asked about him.. Oh but that would have been something that doesnt put money in their register. NEVER AGAIN. Ive since read the reviews on google. Wish I had done before hand. Ive noticed a pattern and experienced first hand. I also noticed they have only responded to good star ratings on reviews. HERE IS AN IDEA TO THE BUSINESS: MAYBE YOU COULD ACTUALLY LEARN SOMETHING FROM THE CONCERNS OF YOUR NEGATIVES REVIEWS AND ACTUALLY MAKES SOME CHANGES.
To potential customers: Dont go there!

Just an update: after visiting another vet. My dog had a stomach,intestinal blockage from a toy. So my dog was critical, after being pushed aside for over 4yrs and ignored. The vet never even seen my dog, only a tech and was told my dog wasnt critical and we could just wait. Dont take your pet to this place! This pic was my in their exam room chairs. He does look fine to me in this pic.

Further update: My dog after getting treatment at another wonderful vet. The prognosis was not good. I was informed if my dog had recieved treatment sooner would have had a different outcome. My dog had to be put down and I will leave it to the consumer to decide if they feel that Austin Vet Care had a hand in that! Miss my dog and hope no one ever has this experience! ;-(