Nice place with peacocks roaming around and free p...

Nice place with peacocks roaming around and free parking. Near to a beach. The pool is very deep, mainly 2.5m and about 1.4m on the other side of the same pool. Though it is not very well maintained (as there is a smell near the poil) but it is nice for a quick swim.

It was a tedious process trying to reach the customer service by email or phone. Emails take days to respond or do not expect a response. It doesn't matter what time of the day you call the customer service as half the time the calls were not answered. Requests that were put in at the reception upon check-in and via email or call from your hotel room eg. reservation at The Cliff, were mostly not communicated which make the stay a dissatisfied experience. Nobody tell you that you have to go to The Cliff *physically* to make a reservation but please do so else you may risk not getting a table when you arrive there for lunch or dinner. Front desk should have known about this and advise guests accordingly. Staff are friendly but things are just not right. It seems messed up and you have to tell them many times to put in a simple request. Is there a problem with your frontend/backend system, workflow, people, coordination...? Something is not right as I have never experienced such disorganised service at any hotel in the world. Hope you can listen to what your customers have to say (as we mean well by being honest in our feedback) and improve as hospitality is all about customer service and satisfaction. Hope you have more satisfied customers in the future.