stephen mcclure

Review of New England Eyecare

This is a company to avoid. They will not deliver ...

This is a company to avoid. They will not deliver your purchased items on time. They will not communicate to you that there is a delay. They will not return phone calls. Until you inform them that you wish to cancel your late and undelivered order. At which point they will not reply to your emails, but will harassingly keep calling to tell you that your order miraculously is ready much sooner than the delay was supposed to be. But they will not refund your massively late and cancelled order. In fact, they will not even acknowledge that you made that request. This is a very poor establishment. When i first walked in, they wanted all my insurance info before even seeing if they carried any frames I was interested in. They eventually relented and allowed me to look. I should have honestly just walked out then. I implore any Manchester residents to find another optician other than New England Eyecare. They are not customer focused in the least. And since they have not refunded my money, I have had to dispute the transaction with my bank. Which I had informed them prior to doing, and after. And instead of doing the right thing and issuing my refund, they still won't. This Sturgis family is either completely oblivious to good customer service, or fully complicit in treating paying customers like they're worthless. Just stay away.