Cate J

Review of Trend Financial

Just reading through the comments, agreed that the...

Just reading through the comments, agreed that the company has the ability to be a decent option if you are having issues getting financing however they have some employees that completely make it not worth your while to deal with them,

I had the exact same situation that someone else mentioned with them being so rude to my insurance company that my insurance refused to deal with them. They then went on to tell me that they will be taking back my car after over 80% of the payments were made for not having insurance (Which I HAVE) because my company is just so annoyed with them that they refused to drop everything and fax them a letter.

When I tried calling a manager to complain about the situation they just got more belligerent about the issue, The "manager" refused to give a full name, just a first name. When she had the opportunity to de-escalate the issue she decided instead to be as condescending as humanly possible, Telling me things like I must not know how insurance works and that they are never rude to the companies which is ironic that even right here in the other comments there is someone else with the exact same issue. The ministry of commercial and consumer affairs directed me to get the names of the employees that I was dealing with, and again the "manager" refused anything but a first name.

The whole point of calling to a manager to work out an issue is negated when they are not interested in finding a solution but instead makes comments about how what you are saying is irrelevant when they are completely able to instead just MANAGE and resolve the issue.

They do have some great employees but when they have people who just do not care at all about the reputation of the company that they work for there is just no point in dealing with them. So after all this I would warn anyone who is thinking about dealing them to avoid them like the plague.

In all my life I have never dealt with people as unprofessional as the people that I dealt with today, just a nightmare. You see a lot of good reviews on here but I would really question the reality of the comments. If you care nothing about the actual truth of the situation and are completely okay with either repossessing or threatening to repossess a car based on insurance when there is in fact exactly the insurance on it that needs to be there I would question anything put out there by their
employees!!!