I was a little weary to try a smaller, less known ...

I was a little weary to try a smaller, less known company, but their price was bargain basement compared to the big box retailers.

Their customer service (I dealt with Christopher) is superb and he really went above and beyond to make the return of an item as painless as possible. There was nothing wrong with the merchandise. It just so happened that my wife's foot was a little too big for that style of boot and she needed 1 size larger.

I really support smaller companies based in the USA.
Very much looking forward to doing business with The Western Company in the future!