Peter Grant

Review of Infiniti of Baton Rouge

Over the last 12 months I have been looking to buy...

Over the last 12 months I have been looking to buy a new mid sized SUV and have done the rounds of car dealerships in Baton Rouge and further afield looking at options. I first visited Infiniti of Baton Rouge about a year ago and looked at various models and met Bernie Hahn for the first time. He was not at all pushy, I felt no pressure to buy, and Bernie provided me with the documentation I wanted and offered me whatever help I needed in my search. We exchanged contact details and I went on my way. Delighted to report there were no daily follow up telephone calls unlike some of the other dealers .In fact I wanted some vehicle data which I could not find and I emailed Bernie requesting the data and he provided it within a few hours.

A few months after my initial contact, I had compiled a short list of vehicles one of which was the QX 60. Passing the dealership one day my wife and I decided to call in a see if we could test drive a car.I had no appointment but Bernie was there and the test was set up after completing the usual formalities I was given the keys and invited to drive off unaccompanied which gives you a great opportunity to discus with your wife the pros and cons without worrying about offending anyone. In fact we later test drove a second model and both events were enjoyable and informative.

A few months elapsed and this week we decided to buy a QX 60. I emailed a spec to Bernie who had an almost perfect match in inventory exterior color was not our first choice but the one available was perfectly acceptable. We returned to the dealership in person to look at the actual vehicle we would buy and after some deliberation decided to buy it and within 24 hours I drove the vehicle home.

I have bought many new vehicles in my time and have to admit I do not look forward to the experience which usually involves many hours at the dealership, sometimes hassling over specifications & finances and endless paperwork all often in far from pleasant surroundings. This Infiniti experience was undoubtedly the best car buying experience I have had. The Baton Rouge showroom/offices are tastefully arranged and decorated and an endless supply of drinks are always on offer. Most importantly Bernie played a important and patient role throughout my lengthy review process and in the end made sure that once I decided to proceed , the buying process was painless with all of the mandatory steps covered with total professionalism

Overall a very good experience and after 100 miles we are delighted with our new Infiniti QX 60 thank you Bernie