Bought one of their in-house built powerspec lapto...

Bought one of their in-house built powerspec laptops, was disappointed the screen flickered. Returned next day and the cashier gave me a $1,600 gift card tells me thats my refund. Wow. Argued with him and he says they dont give money back or charge cards back... only store credit. That's their 'policy'. Are you kidding me? Upon escalation, manager thankfully actually refunded me. You really should not train your front line to tell people they will get a full refund on return only to try and force the customer to take store credit!!