Worst ever! Send my phone, nearly 4weeks ago, stil...

Worst ever! Send my phone, nearly 4weeks ago, still have't got it back! Next week will be one month, they even haven't started fix it!!!
Keep telling waiting for parts, wondering where they getting parts from, if 4weeks still have delay in delivery!!!
Is it China, India???
Does it looks genuine parts!
Total waste of time!!! Better pay extra cash, somethere else, but get your phone back in few days!!!