Review of Scott clark toyota scion

3 years ago

UPDATE 4/11/19

UPDATE 4/11/19
So I had my service done about 2 weeks ago and I left this positive review below. I always come to this place and I really like it, but this happened to me and I want to make sure that superiors of this place will know about this incident and take action because I don't want that happen to me again or to anybody else and also I lost a part of my trust to you guys. How can I know that you really doing all these things to my car that you mark - DONE on the paper if this little, but important part of my service was NOT DONE? It is a BIG SAFETY ISSUE, I trust you - my safety and safety of my kids! Unacceptable!
So what happened?
When you go to service it is a tab - MULTIPOINT INSPECTION, and I always count that it is done! Part of multipoint inspection is - Topping all the fluids and checking the level obviously of these fluids. So just about 2 weeks after my multipoint inspection - my windshield fluid - is EMPTY. I am about to drive to work - I CAN'T clean my windshield??? WTH??? So I called dealership right away and female representative responds. I asked her( If you will need a name, I have it) - Is the checking of the fluids levels and topping ALL the fluids is a part of my MULTIPOINT inspection? She told me - YES. So I told her - we have an issue here, my windshield fluid is - EMPTY! She responds - you didn't clarify which fluid! ( defensive) But I asked about - ALL, and she told me YES. So she had no clue - what is INCLUDED, she took my cell phone and Manager called me back and he was really good and told me that there is a problem, it was supposed to be done, was not, but was marked as - DONE.
So how can I trust that you guys - changed my oil? Or oil filter ? Or anything else? Or maybe my brake fluid?
I am sure - this is a big SAFETY VIOLATION!
I demand radical action against mechanic that did that! He could do that to everybody and anybody!
I still going to come back to this dealership I have no choice, it is the closest one to my location, but I wish I wouldn't have this kind of experience. 1 Star down
Thanks.
Serg
Nice and fast as always!
Cozy and spacy waiting area.
Thanks!