We bought a 100+ year old home with new windows th...

We bought a 100+ year old home with new windows throughout. While we were really appreciative of the upgrade we quickly realized we would have probably gone a different route. I think these are fantastic "budget" windows but not top of the line windows. We have been in the house for 18 years now, the windows do fog/freeze in the Iowa winters so I know they are not fully sealed. We feel drafts in the I winter etc. So again, they are not top quality but..... for the cost I will say they are a great value if that's what you're after. If you want the best window for the buck, these may be the answer. Also, as mentioned, I was not the owner of the home at the time of install. Sunrise transferred the warranty to us effortlessly. Since then, their warranty and customer service has been nothing short of stellar! Truly amazing! The original installer is no longer in business. Sunrise simply said, "instead of getting another company out there to look at things and cost you money, we'll walk you through everything". They really are amazing. I'm in the process right now of warranty claims. Yea I'm a procrastinator so as things have failed I've blown them off but again, as I said, quality is so-so and as a result, things fail. I've gotten new latches, locks, tilt in latches, cords, and.....a FULL WINDOW replacement. All with outstanding support for install as needed. I have just two windows that were not replaced by the previous owner. Right now, Just to keep the outstanding warranty and have all the windows from one company, I think I'm going to stick with Sunrise. Crazy as that seems.

I would also add, I think some (most) of the issues I've had are from the installer that; as mentioned....is no longer in business. Some windows are just too tight so I think have lead to binding/sticking/hard to open or close which also leads to warping, bowing, broken parts etc.

So, my review stars are based on the following: Quality would be 2 stars (but I do think a lot is on the installer), warranty and customer service solid 5 stars because there only 5 but they deserve more and value for the money, solid 5 stars. So somehow I come up with an average of 3 stars.

Hope this helps some of ya'll