Every time I contact the council it is difficult. ...

Every time I contact the council it is difficult. This last time I have contacted them on behalf of my city centre business, it has taken numerous phone calls to no avial, just to sort out a simple issue with waste collection. They try to be helpful, it's not the employees fault, nor even the middle managers I believe, but the system as a whole that seems to be broken. WCC is an organisation that needs a complete overhaul, and is at the moment an extremely ineffective service provider for Winchester, which is such a shame. But thanks to the (no dount disheartened) council employees still trying to do something positive within the kafkaesque bureucratic mess that is our council, I just hope that something or someone will step in and sort out the mess that is our council.