The experience was very horrible and disappointing...

The experience was very horrible and disappointing I expected more from the Palms Hotel and Spa I came to Miami to celebrate my birthday and overall my birthday was ruined first the housekeeping came in my room without my permission while I had the sleeping sign on the door and when the came in they invested my trash and told front desk they smelled smoke in my room but that wasn't the case me and my husband would go to the designated smoking areas and there were no ash trays provided and we informed the staff and they were very rude and still did not provide us with a ash tray so me and my husband decided to go to Alvins and purchase us some souvenir and while in the process we purchased us a souvenir ash tray so when he go downstairs to smoke at the designated areas he could take his own ash tray with out the hassle of the staff being rude so when the housekeeping lady came in she seen the ash tray and reported that he was smoking in the room which he wasn't so that caused a big hassle and stress added to my stay so while sitting there we would eat out cause the food was very overpriced so they never informed us that we could reheat our food if needed so a lot of our food went to waste and when we tried to eat outside the staff came and told us that we could not eat there me thinking that since I paid 1500 that I would be able to eat anywhere that I pleased no no no the staff came over very rudely and states that we could not eat there so overall for the price I paid for everything me and my husband got treated very rudely and my birthday was very horrible i will NEVER stay at this hotel every again in my life. The staff needs to get better staff , honestly I couldn't wait to leave that hotel so gla dot be leaving