Absolute shocking service on 2 January. Came in wi...

Absolute shocking service on 2 January. Came in with three friends at 3.25pm. I only ordered Motorbites, whilst the others ordered a burger and fries each. 25 minutes later, one burger comes out. 45 minutes in, the other two burgers came out, slopped on the plate so that they both fell apart straight away. Standard service is 10-15 minutes. It wasn't busy but I heard two other people complain about the ridiculous wait. Eventually when we asked 40 minutes in, we were given no explanation for the wait and said they would check on it. I had to be asked by a staff member what I'd ordered. An hour later, I received the one small thing I'd asked for. We were given two motorbites vouchers we can only use at Burgerfuel Ponsonby between four of us. I thought it deserved a refund. Unfortunately the only person who was helpful was the staff member who just started near the end of this mess and was apologetic. There were about 5-6 people working and I could hear chatting in the kitchen almost the whole time we were waiting/ Would not visit again. Burgerfuel Parnell are Six-star in comparison to Ponsonby.