Hyolin Lee

Review of Holmes Honda

I sent out for price quotes to neighboring dealers...

I sent out for price quotes to neighboring dealerships (almost all of LA), and Holmes Honda had the best deal around. The other dealerships could NOT beat or match their price. I m not a fan of the car buying process with negotiating and the long wait times at dealership, but I ve had a great experience thanks to Holmes Honda s best, Paige and Nick. From the initial price quote request, Paige and her team were prompt to respond. I appreciate the personalized email messages, her fulfilling my requests (detailed price breakdown, communicating via email, etc.), and their offer for convenience. Paige and Nick made this transaction as smooth as possible and were patient with my many questions. I expected them to have other people deliver my car (the ultimate deciding factor as I live 3 hours away from the dealership) but Nick personally came to deliver it. Their service extended past the end of sale with them checking in with me afterwards.

The only part of this experience that could be improved is the communication with their finance person, Layne. He was hard to reach and I didn t hear back from him much. Overall, I am impressed with the outstanding service, convenience, and diligence from Holmes Honda. I would recommend them to anyone looking to buy a vehicle.