Zander Mint

Review of AIC Insurance Agency

So the details of my compliment come from a single...

So the details of my compliment come from a single pleasant interaction with one of the representatives. I had been battling my property management (Timber Top Apartments, owned by AIY Properties in Cyahoga Falls in case anyone thinks about living there) over a charge of renter's insurance on my account.

This charge was erroneous and started based on Timber Top's claim that they received a cancellation notice. After providing multiple documents to the contrary and after many months of frustration I had called to try and see if there was a method that I had not tried. To my surprise the agent (I wish I knew her name) had gone above and beyond the call of duty and got management involved to help me resolve my issues. Due to the fact that my property managers would not attempt to collect any relevant information on their own, this AIC agent with support from management had gone through an unconventional route and called out from the office to my property management!

Although AIC was also given the run-around by what I consider to be the worst property management I've lived under so far, they pushed through and ended up contacting the corporate office of my complex and started a process by which they are now doing all of the legwork to prove that my insurance was both never cancelled and still active.

After writing a horrible review of my apartment complex, I wanted to share my experience with AIC as a thank you to their wonderful service.

Thank you.