Was sent a shoddily refurbished phone (despite pay...

Was sent a shoddily refurbished phone (despite paying extra for 'Excellent' quality) on which the LCD died slowly over the first two weeks with no impact. Was informed this is not covered by the warranty even though there was no accidental damage from me. Customer service chain unhelpful and not plugged in. Please do not respond to this review saying to contact CS and they will 'look into it' because I already have.

(Thank you for responding although there was no impact/pressure - the phone came with a chipped corner which slowly caused the screen to die. By the time I noticed QMF would not cover it)