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Andy Zamora

3 years ago

Rooms could use some renovations. They didn't ackn...

Rooms could use some renovations. They didn't acknowledge my gold elite status and claimed I wasn't entitled to breakfast which indeed I am. Had to request it several times before they finally acknowledged it. I was there for a wedding and they also wouldn't give us the welcome package..not sure that was their fault or not. Typical NY tristate area customer service..which is usually bad.

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