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Yuma Okazaki

3 years ago

I've been here several times and the experience wa...

I've been here several times and the experience was great. The first volunteer person we met she was so nice. She let us see the dogs with no problem and explain their situation very clearly. However, not this time...it was horrible. We waited quite long for our number to be called. Finally they called our number, and when we got to the counter this rude lady ( I was not sure if she is a official staff or volunteer) said that we are not qualified because we checked the box indicating that our dogs sleep in the garage or outside. She questioned us so much that make my mom feel extremely uncomfortable. She makes us feel like we are too irresponsible to own a dog. We've owned three dogs before and we do let our dogs come inside, and sleep in the house if the climate change like too hot or too cold. By the way she talks to us we feel extremely discourage to come to this place ever again.

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