J Craner

Review of Young Subaru Co.

I very rarely write reviews, but I feel that I sho...

I very rarely write reviews, but I feel that I should make others aware. We have two Subarus (Impreza and a forester), about 5 months ago we took the forester in because the key would not come out of the ignition. They called me an hour later and explained that they opened it up and found that the problem was that it needed a new 'plate guide' and it would cost $250 total. I told them no thanks, we'll just deal with it for a little while and then decide. Well, the key hasn't gotten stuck ever since, which is good and would imply that them taking it apart and putting it back together solved the issue.
Fast forward 5 months (now) and we started experiencing the same issue with the Impreza. We took it in and told the employee that this was the second time we had been in for the same reason. They replied, and I quote, "We have this issue all the time, so many people come in with the same problem, I don't know why they don't just do a recall on it."
After dropping the car off I get a call from the service manager explaining that if I want to know what the problem is I have to pay an $89 diagnostics fee, then, pay for the issue to be fixed. I said, no thanks and they completed the recall fixes we were needing. When the manager called back to let me know they were done, he said, that the issue was a "guide plate" I asked if they took it apart to figure that out and he said, no we get a lot of these and just know that that's the problem. He continued saying that it will be over $500 to get it fixed.
To sum up, they doubled the price of a service that should be taken care of free of charge and they charge an $89 fee at the beginning to ensure people will go through with the fix. This is the kind of thing that gives auto mechanic work a bad name for things like taking advantage and ripping people off.
At the very end of the visit, he was reading off all of the things that the car 'needed' air filters, fluids, etc. and then he said new tires... I had purchased brand new tires only a month earlier...