chris jacobs

Review of PAM Transport

Our first load did not go quite as well as hoped, ...

Our first load did not go quite as well as hoped, but I feel like they made up for it. We took a load knowing the driver could not make the pick up appointment and would be a work in. They called over and were told he would be loaded asap. I let them know if they give any issue about it being 2-3 hours for a door we would have to leave. I cannot risk the next lane as it's a direct customer. Our driver arrived, and two trucks were being reworked in the docks. Our driver was told 2-3 hours, so we had to go. That shipper called our driver 3 hours later for a door, but he had already checked back out. NOT ideal, but we knew it was a risk. They still issued a TONU, and without a doubt I would love to do business with them again to get off to a better start.