Annemieke Busch

Review of Big Bus Tours - London

Quite dissapointing with the experience. I booked ...

Quite dissapointing with the experience. I booked 3 tickets at a cost of 90 pounds on Friday March 14, for use the next day. At the time of booking, I was not informed of the serious disruptions for Saturday to the RED line, which is the most important route for the London highlights. My visitors had great expectations, but were quite dissappointed when the service after 12 noon turned out to be very chaotic. There was re-routing, buses stopping for 15 minutes or half an hour, drivers and guides not knowing what to tell customers and general lack of information. While I understand that Big Bus Tours is not in control of parts of the route being unavailable, I do think the way it was dealt with was unprofessional and left me with a very sad feeling having spent this much money for hardly any London Highlight tour.