Adrian Kotekar

Review of Lexus Downtown Toronto

I've been to this location 4 times in the past 3 y...

I've been to this location 4 times in the past 3 years and I've never had a good experience. I say this to clarify that my rating is not based on a single visit.
I was at this location yesterday (March 14th). I went in to make a purchase decision for a 3rd vehicle for our home: a CT200h. I currently own a Lexus GS (purchased through Don Valley Lexus) and I am experienced with the brand and the expected service levels. Spoke to the receptionist; she advised they had a separate Lexus Hybrid Showroom on the 3rd floor. I went up to the 3rd floor and entered the nicely designed customer lounge. The directions to get to the Hybrid Showroom are not clearly marked and a little confusing to get to. It involves going through a plain white, unmarked, all-steel, windowless, double door then into a parking garage then to the Hybrid Showroom. I assume in an attempt to prevent customers from going through the door, they parked a vehicle to obstruct the door from opening. Like an 80's style indoor used car dealership, I went through the vehicle entrance. After arriving at the Lexus Hybrid Showroom, there was no one there except for a subcontracted car detailer. After a quick scan there was no CT200h. It appears that the only car I could access was the subcontractor's 1998 Toyota Sienna. There was a grey CT200h parked in the garage; I asked the detailer if I could get into it to take a look. Understandably, he said no as he didn't work there and wasn't too sure if the alarm would go off or if that was someone's car. I left the dealership, disappointed again.
My previous experiences include a trip to this dealership with my wife to buy an RX450h. It was a special "late night" promotion; they were giving away a BBQ and bike. We already knew we wanted this vehicle and the promotions definitely sweetened the offer. For the life of me, I don't know what happened, but the salesperson was telling us everything we didn't want to hear and we abandoned the RX choosing a competitors vehicle later that year (2014).
Another experience at this location in regards to having my GS serviced. I was experiencing a clunking noise when going over bumps. The mechanic determined that it was a control arm. He fixed it but the noise still persisted. I obviously called them on this and he mentioned that they could not determine the exact reason for the noise. To make a long story short, took the car into a mom and pop auto shop they determined that the "bushing" had worn down due to time and had to be replaced, they did it and the problem was fixed.
I live in the Beaches and work downtown and this is closest dealership to me but in future, I will gladly make the trip to Don Valley Lexus.